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Technology Made Simple
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AI assistants can draft an email, summarise a long document or explain a confusing topic in seconds. They can also get things confidently wrong. This guide shows you how to get the benefits while avoiding the common mistakes.
Vague questions get vague answers. A good prompt usually covers four things:
Weak: “Write an email about the delay.”
Better: “Write a short, polite email to a customer whose order is three days late. Apologise once, explain that the supplier was delayed, give the new delivery date of Friday, and offer a 10% discount on their next order. Keep it under 120 words.”
If the first answer is not right, do not start over. Reply with what to change: “Make it warmer,” “Shorten it by half,” or “Add a step about returns.” Improving a draft is usually faster than writing a perfect prompt.
Treat AI as a fast, helpful assistant, not an authority. Before you rely on an answer:
Be specific about what you want, give the assistant context, and check what comes back. Used this way, AI saves real time without the risks.